Member FAQs

Flexi Memberships: Entitles the holder to entry and bronze level seating for up to four (4) or seven (7) tickets to a Perth Wildcats 2022/23 NBL Season home match/es of their choice. Tickets are subject to availability. Flexi members have access to bronze level seating at the RAC Arena, as nominated by the club. It is recommended that members reserve their seats to games as early as possible (Ticketek handling fees may apply). Seat upgrades may be purchased through Ticketek upon redemption, this is also subject to availability and additional fees and charges will apply. Please note: All tickets included in the membership type MUST be used in the regular 2022/23 NBL season and are NOT transferrable to the following season or available to use for finals games should the Perth Wildcats make it into the finals this season. Supporter Memberships: Entitles the holder to entry and bronze level seating for up to two (2) tickets to a Perth Wildcats 2022/23 NBL Season home match of their choice. Tickets are subject to availability. Supporter members have access to bronze level seating at the RAC Arena, as nominated by the club. It is recommended that members reserve their seats to games as early as possible (Ticketek handling fees may apply). Seat upgrades may be purchased through Ticketek upon redemption, this is also subject to availability and additional fees and charges will apply. Please note: All tickets included in the membership type MUST be used in the regular 2022/23 NBL season and are NOT transferrable to the following season or available to use for finals games should the Perth Wildcats make it into the finals this season. Interstate Supporter Members Stronger As One Bronze Supporter Members living outside of Western Australia will be emailed a ticket order form to select the games they wish to go to in their respective states. The Perth Wildcats membership team must have the ticket order form emailed 14 days prior to your selected game to issue the tickets. Please email membership@wildcats.com.au with your ticket order form as well as any questions you might have. Please note: All tickets included in the membership type MUST be used in the regular 2022/23 NBL season and are NOT transferrable to the following season or available to use for finals games should the Perth Wildcats make it into the finals this season.

The Perth Wildcats or its stakeholders may, in their absolute discretion: 1. conduct searches of Patrons for any items which are prohibited by law or prohibited by these Conditions of Entry; and/or 2. request identification from a Patron where the Manager or its agents reasonably suspect the Patron is contravening these Conditions of Entry; and/or 3. photograph a Patron for future identification purposes where the Manager or its agents reasonably suspect the Patron is contravening these Conditions of Entry; and/or 4. confiscate any items prohibited by these Conditions of Entry or used to facilitate a breach of these Conditions of Entry. A patron must not engage in courtsiding or the transmission of match data in any format, including the services performed by data scouts, data journalists, data commentators, etc without the express written consent of Basketball Australia. Any person suspected of engaging in this conduct will be asked to leave the venue immediately and have their personal information submitted to Basketball Australia. For more information, please refer to Basketball Australia’s Courtsiding Policy (http://australia.basketball/integrity). The Perth Wildcats reserves the right to refuse admission to, or eject from, the Venue without compensation, any Patron whose conduct is, or is deemed by the Perth Wildcats or its stakeholders, to contravene these Conditions of Entry. A Patron who breaches these Conditions of Entry may be denied access to or evicted from the Venue and/or be banned from attending future Events at the Venue. A Patron may be asked for identification for the purpose of enforcing these Conditions of Entry, including prosecution or other law enforcement purposes. ​ Perth Wildcats members must act in accordance with the RAC Arena Code of Conduct at all times for the benefit of all patrons. ​ It is our policy to promote a safe and secure environment and that our attendees do not engage in any inappropriate or anti-social behaviour, inclusive of the excessive consumption of alcohol, racial taunts, violent behaviour, bad language, threatening or disruptive speech/acts to other attendees, NBL officials or teams. This will not be tolerated at any time during Perth Wildcats home games or events. The Perth Wildcats reserve the right to terminate memberships without a refund should members, or those attending in place of a member, or ban patrons that display any of this inappropriate behaviour.

It is the responsibility of the member to ensure cleared funds are available in the nominated account to meet the direct debit payment. Should payment not be received by 5pm, 7 days after the due date, members will be responsible for payment of the debit plus an additional $15 for administrative costs. The $15 late fee will be charged at the time the overdue payment is processed. ​ Members can contact the membership department, via email only as we require the request in writing. Contact can be made via membership@wildcats.com.au prior to the due date, and request if payment can be made at an agreed later date. If payment is not received by the agreed date, then the $15 late fee will be applied.

Once a membership has been purchased, the Perth Wildcats are under no obligation to agree to a cancellation and refund, subject to the provisions of the Australian Consumer Law. Requests for cancellations and refunds may only be considered in exceptional circumstances, or where the Australian Consumer Law applies. ​ All applications for cancellations and refunds are to be made in writing and addressed to: Perth Wildcats Membership Department – membership@wildcats.com.au. ​ Under the circumstances that a cancellation and refund is granted, the below will be applied All membership cancellations will incur a $50 processing fee per member. Memberships that have been paid in full: The refund amount will be based on the table below. After 1 October, no refunds will be provided. Memberships that are on the part payment: Memberships can be cancelled up until 1 October and unpaid instalments will be cancelled and paid instalments will not be refunded. Subject to the provisions of the Australian Consumer Law, membership refunds will not be provided after 1 October

When purchasing a membership, you are doing so without the knowledge of dates and times of the games being determined. No refunds will be offered if you are unable to make games due to scheduling. ​ At the Perth Wildcats discretion, reserved seat members can be moved within their block, without prior consent from that member, in order to assist with seating requests and to bring single seats or a group of seats together. Members will not be allocated into a seating location if this will result in a single seat being left. The Club will attempt to contact members where possible. ​ Captains club, supporter and flexi tickets may be allocated in alternative categories that equate to lesser value of the membership purchased should seating allocation be exhausted. The Club will always attempt to contact members of this change. ​ Perth Wildcats members consent the NBL to access their personal information. ​ A child is classified as anyone who is 16 or under. (Deemed a child if patron is born on or after 1 Jan 2006) ​ The Club may from time to time where reasonably necessary vary these Terms and Conditions. The Club will communicate any change to these Terms and Conditions via the Club website and/or email. Any changes to these Terms and Conditions are effective from the time of posting the Terms and Conditions on the Club website or sending the email notification to members. Subject to any applicable laws, members will have no claim against the Club by reason of any change made to these Terms and Conditions.

Replacement of any lost, stolen, or damaged membership card/s will incur a $15.00 reprint fee per card which must be paid upfront. Should the replacement card not be available for the next home game you can visit the RAC box office and staff will be able to print you a ticket to gain entry to the game. The RAC box office is located out the front of the venue, to the left of the main doors. If you have left you member card at home, you can also visit the RAC box office and staff will be able to print you a ticket to gain entry to the game. The RAC box office is located out the front of the venue, to the left of the main doors.

All Perth Wildcats members will be put on the Clever ‘Cat payment plan when you join as member. By becoming a member, you accept the terms and conditions of the Clever ‘Cat and that your membership seat/s will automatically be renewed each season until you choose to opt out during relevant renewal periods to be announced by the club. Members also acknowledge that they are bound to the Terms and Conditions stated below.

Our Clever ‘Cat payment plans have been designed to make the membership renewal process even easier and more affordable than ever before. Clever ‘Cat offers the option to spread payments over instalments or to make a once off payment, both options operating on an automatic ‘rollover’ at the end of the season. Being a member on the Clever ‘Cat plan, membership seats will automatically be renewed each season until a member chooses to opt out. Terms and Conditions are outlined below.

Payments will be deducted within two weeks of a membership renewal or application being received, unless stated otherwise in renewal information sent to members. This document outlines the rights and responsibilities a member has with regard to the ability of the Perth Wildcats to directly debit the nominated credit card for any instalments or fees due by the member under the terms of the Perth Wildcats Membership Contract entered into. Should a member have any queries regarding the membership contract or Clever ‘Cat Payment Plan please contact the Membership Department on (08) 6272 0777. By signing up to the Clever ‘Cat program the member authorises Perth Wildcats to arrange a transfer of funds from the nominated credit card (VISA or MasterCard only) in the applicable amounts and at the intervals advised in the table above, unless stated otherwise in renewal information sent to members. For the 8-part payment plan, each instalment is one eighth of the membership total, rounded to the nearest cent. The last payment in each year will allow for rounding so that the total membership fee paid across the 8 payments is equal to the full season price. By initiating payment of the membership contract by a Clever ‘Cat payment plan, the member accepts the automatic roll-over of their membership in subsequent seasons. Clever ‘Cat is an annual commitment. Members can only opt out of the Clever ‘Cat program in a period determined by the Perth Wildcats. Members will receive written notice from the Perth Wildcats detailing the next season’s membership fees, deduction date and conditions of Clever ‘Cat. Members will be given the opportunity in this notice to opt out of the rollover of their membership for the following season. Members acknowledge that it is their responsibility to inform the club when receiving this notice that they wish to opt out of the membership and the Clever ‘Cat program within the time period detailed in this notice. If no contact is made by the member, then the member acknowledges that the club will operate on the understanding the membership has rolled over to the following year and payments by the Clever ‘Cat program will continue as detailed in the notice. If the member is a part payment plan member, the first instalment will be deducted from the member’s account on a date determined by the club and communicated to members, with further payments occurring on the dates detailed by the club to members. If the member is a one-off payment plan member, the full amount will be deducted from the members account on a date determined by the club and communicated to members. It is the member’s responsibility to ensure that on the due date clear funds are available in the nominated account to meet direct debit payments or to inform the club of any changes in the details of the acknowledged credit card prior to the monthly charge being processed. Daily weekday attempts will be made to re-process payments until the overdue amount is successful. Should an instalment payment not clear, the Perth Wildcats will contact the member requesting immediate settlement of the payment. Any fees levied to the member by their financial institution will be payable by the member. If the member’s transactions are unsuccessful for three consecutive months and the member does not contact the club to rectify the outstanding amount, the member’s details will be passed to the club’s debt collection agency for resolution and the membership will be cancelled. The Perth Wildcats reserves the right to suspend a member’s barcode should they not respond to requests regarding outstanding debt from the club or if they are one monthly payment behind. A suspended barcode means a member will not be able to gain access to games, finals tickets or regular membership benefits such as team store discounts. The Perth Wildcats reserves the right to withhold from sending captains club, supporter, or flexi tickets if the members payments are not up to date. The Perth Wildcats reserves the right to cancel a member’s Clever ‘Cat membership where there are ongoing payment issues, and request the member pay their fees up front the following season. Members will be unable to renew their membership for the following season if there is any outstanding debt from previous seasons. Members may only renew once the balance is paid in full. If a member believes that a withdrawal has been initiated incorrectly, they can contact the Membership Department on (08) 6272 0777. Members will receive a refund for the amount withdrawn if the payment was made by the club and the club cannot substantiate the reason for drawing.

CLEVER ‘CAT OFFERS TWO EASY OPTIONS TO PAY A MEMBERSHIP: CLEVER ‘CAT One-Off Payment Plan A one-off annual payment to secure your Perth Wildcats membership. Each year, at the conclusion of the season, the full amount of the membership for the following season will be debited from the chosen credit card, only if you notify us during the renewal period. If the Perth Wildcats are not notified your membership will roll over on the Clever ‘Cat part payment plan. CLEVER ‘CAT Part Payment Plan The Clever ‘Cat part payment plan makes being a member simple and more affordable, with the annual membership fee payable in 8 instalments for Full Season Memberships. Payments are charged to the nominated VISA or Mastercard each month beginning when a membership renewal or application form is processed (please see table below for more details). Members who join and/or apply for the part payment plan after the first scheduled payment in June 2022 will have the number of required payments deducted to bring them up to date with the schedule and then subsequent payments at each specified date.

We are aware that some members currently have an incorrect number of years showing in their ‘Member Since’ field on the new membership portal. Please be assured that we are working with Memberlink to correct this information and reflect the correct ‘Member Since’ date for all members.

All members will receive the same seats as they had last season unless you have requested a seat change during the renewal period. If you would like to change seats, please email the membership team mid-July and we can discuss seating options then.

Please be assured that unless you have actively cancelled your membership, your membership seats from last season will remain held in your account as we make the transition to the new member portal. If you are unable to log into the portal or have contacted us and have not received a response yet, your seats will remain held in your account until we are able to make contact with you.

As we have moved to a new membership portal system for season 23/24, we need all members to access the new portal and complete the following steps; Reset your password via this URL https://wildcats.memberlink.net.au/Membership/ml/ForgotPassword.aspx Update your personal details Enter payment details for your membership. (For security reasons, we are not able to transfer your payment/credit card details from our old membership system into the new portal) For further instructions on how to complete this, please see the email from the membership team sent on 15 June “It’s Time To RENEW! Your New Member Portal is Ready”

You will not incur any late fee for the first payment instalment if you have not been able to access the portal or complete your payment details by the 22 June. If you are experiencing problems accessing the new member portal or entering your payment details, please email the membership team at membership@wildcats.com.au and we can further assist you.

For security reasons, we are not able to transfer your payment/credit card details from our old membership system into the new portal, or auto-renew your membership by using payment details you have given us in the past. To renew for the 23/24 season you need to log into the new member portal and enter your payment details for your membership.

If you have called and left a message or emailed the membership team in the past few days and not yet heard back, please be assured we are working through all enquiries and contacting all members as fast as possible. Thank you for your patience as we work through your enquiries. You will not incur any late fee for this first payment instalment if you have not heard back from us and have not been able to access the portal or complete your payment details by the 22 June.

No, as we are moving to a new member portal system, we require all members to enter their payment details for their membership in the new portal. For security reasons, we are not able to transfer your payment/credit card details from our old membership system into the new portal, or auto-renew your membership by using payment details you have given us in the past. To renew for the 23/24 season you need to log into the new member portal and enter your payment details for your membership.

If you log into your account and it shows “no packages to renew” this means you are not the primary account holder for your membership group. The primary account holder may be a parent or friend from the group that you are sitting with and our records show that you were previously linked together in our old membership system. If this is the case for you or members of your group, please email us at membership@wildcats.com.au and we will arrange a time to speak with you so that we can unlink the membership accounts for you.

We are of an issue with the new member portal for some users where you cannot use your member number to log in and the username field is requesting your email address (not member number). We are working on correcting this error in the system, in the meantime please email us if you are experiencing this issue and not able to log in with your member number, and we can reset the password in the system for you.

If you are waiting on a new card to arrive please advise the membership team of this via 6272 0777 or membership@wildcats.com.au. While they are not able to pause the instalments, they will note this down so that you will not be charged any late fees.

A child is classified as anyone who is 16 or under. (Deemed a child if patron is born on or after 1 January 2004).

Yes, they can. Memberships are full transferable, as long as they fall into the same age category of membership purchased (Child/Adult).

Yes, you can. Simply contact the membership team on 6272 0777 or membership@wildcats.com.au and they will be able to process your outstanding instalment in full within 2 business days.

Anyone under the age of 4 years is permitted into the venue without a ticket as long as they are able to sit on your lap and do not occupy a seat.

Members who join prior to September will receive their membership packs in their mailboxes in September. Members who join in October and later will collect their membership packs from RAC Arena on game days. Due to Covid-19, delivery of the membership packs has been delayed. Membership packs will arrive with members in November.

To update the credit card details linked to your membership payments please send us your new details here.

To report a lost or stolen card, please contact the membership team no later than 12pm one business day before a home game. Replacement card/s are available (subject to a $10 reprint fee) and can usually be collected at the following home game. You can also purchase a lost ticket voucher form the Ticketek Box Office at RAC Arena on game day (subject to a $10 fee).

You can upgrade your membership on game day from the Ticketek Box Office at RAC Arena by purchasing an upgrade ticket for an additional fee.

Your membership number is a unique number located on the back of your membership card that corresponds to your account on the club database. You will also find this number at the top of your member emails

You can redeem for tickets at any time leading up to tip-off. Seats are subject to availability and can sell out before game day.

Flexi members are required to book ahead to secure their seat(s) for Perth Wildcats home games at RAC Arena, due to high demand. Booking ahead allows the reassurance that a seat will be reserved. Redeeming your flexi membership will incur a handling fee during the booking process.

You can visit the RAC Arena box office on game day to redeem your membership entitlements, though seats are subject to availability and won’t be upgraded to enable entry into the venue.

Membership entitlements not used during the 2022/23 season will expire at the end of the home and away season and will not accrue into following season/s. Requests for refunds will be denied if you were unsuccessful in claiming any tickets during the season.

You can book as many games as you wish up to the limit of your membership entitlement. You can cart as many games as you like before completing your booking to reduce the number of times you pay the handling fee.

You can purchase additional tickets during the booking process to ensure your membership entitlement tickets and full price tickets are seated together. Booking separately may result in being allocated seating in different areas.

You will be allocated specific seating for the size of your booking in any available Bronze seating category. This allocation will be automatically generated and only relevant for the game that you have booked. You can reallocate your seats to a more preferred option during the booking process. The seating for the day will be presented on your booking receipt and mobile ticket. Your seat cannot be changed once you complete your booking.